Job Summary:

Do you like being "the face" of a company? 40+ year Idaho based company hiring for their beautiful showroom near downtown Boise!

Awesome culture and leadership! Recently hired CEO is very familiar with and has a long history with the Masonry Center (previous vendor) and he truly cares about PEOPLE. Come grow with us! Variety of work as the focus is show room but opportunity to help out and learn in other areas, too. If you have strong customer service, communication, and project coordination skills, you will THRIVE here!

Show room hours: 8AM to 4:30PM, M-F and no weekends.

Bonus eligible: Yes, quarterly.

Culture: transparency, cohesive/collaboration, opportunities for growth, kindness and professionalism.

Types of customers you would work with: retail tile/stone/masonry dealers, residential contractors, commercial architects and designers, and tile installers.

Possible career paths: Showroom manager, operations and other administrative positions, regional sales, leadership. We have many examples of current employee longevity where people have been given opportunities for growth.

Year 1 goals: grow in your product knowledge, customer feedback on how you helped them through the process of acquiring their tile and masonry needs.

Examples of similar roles that could translate well in this role: real estate, customer service, designers, office managers or admins, executive or administrative assistants, trainers, project managers or coordinators, inside sales, account coordinators, professional retail experience, etc. An interest in design, building, art, etc. is beneficial.

The Masonry Center:

With locations in Boise, Pocatello, Missoula, and Spokane, we are always committed to providing an unparalleled selection of high-quality tile and masonry. www.masonrycenter.com

Job Summary:

Showroom / CSR - first impression of the company when people walk in!

Responsible for servicing and maintaining client relationships through accurate pricing and inventory verification inquiries, fulfillment of sample requests, assisting in selection recommendations for showroom clientele, sales order placement, purchase order placement, and open order review. You will frequently work with Excel!

An average day consists of helping showroom clients in making selections, placing orders received via phone or email, placing sample orders for upcoming selections, showroom merchandising, along with assisting all customer inquiries.

Duties/Responsibilities:

• Promote a high level of customer service to all clients.
• Develop in-depth knowledge of product and installation methods by attending vendor presentations, workshops, and on the job training.
• Assist in educating clients on products, services, and application solutions.
• Understand business model and client pricing structure.
• Communicate effectively and transparently with showroom clients regarding product, order status, and timelines.
• Answer client questions and resolve client issues as they arise.
• Actively manage client expectations regarding products and services.
• Follow standard operating procedures for creating delivery tickets and purchase orders.
• Resolve any purchase order or inventory issues with the regional manager and warehouse team in a timely manner.
• Coordinate all paperwork and documentation related to role to meet regional manager needs in a timely organized manner.
• Provide on-going support in requests from the territory sales representative.
• Make contributions to accomplish necessary results in sales growth and customer service relations.
• Perform other related duties as assigned and required.

Required Skills/Abilities:

• High level of integrity and dependability with a strong sense of urgency.
• Ability to work in both a team environment and individually.
• Excellent verbal and written communication skills; interpersonal and customer service; organizational skills; attention to detail.
• Time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks.
• Ability to function well in a high-paced environment.
• Proficient with Microsoft Office Suite - we frequently use Teams and Excel.
• Demonstrates a commitment to the company culture.

Desired Qualifications:

High School Diploma or GED

Experience and/or knowledge relative to strong customer service, office operations, and helping navigate a sale process that includes frequent follow up with various parties to eventually close out the sale and help the customer.

Offered Benefits:

Medical Coverage

Dental Coverage

Vision Coverage

401 K Options

401 K Match

Company Paid Life Insurance

Optional Supplemental Life & AD+D Insurance

Paid Personal Leave

Job Type: Full-time

Pay: From $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• Day shift

Application Question(s):

• What are you looking for compensation wise?

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Excel: 1 year (Required)
• Customer service: 2 years (Required)
• Sales: 1 year (Preferred)
• Microsoft teams: 1 year (Preferred)

Work Location: In person

1424 N Orchard St Boise, Idaho 83706